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Services

24/7 support

Picodata customers enjoy all the benefits of qualified technical support from our specialists in accordance with SLA regulations for incident response and resolution times.
Submit a request to connect to Technical Support

Smart Start

Service package enabling quick project launch using the Picodata product.

Infrastructure recommendations, equipment sizing, issuance of configuration requirements

Assessment of the allocated infrastructure, conclusion on compliance and risks

Installation of Picodata software

Configuration of basic user roles and access rights

32 hours of consultations with our experts

Practical workshop for administrators on cluster maintenance

Certification letter confirming that the system is ready to be placed under technical maintenance by our specialists

DBA as a Service

Administration of high-load, mission-critical systems upon your request. Typical tasks covered by the service include:
  • Backup and recovery
  • Proactive availability monitoring
  • Recovery of segments and the cluster after a failure
  • User creation and assignment of access rights
  • Scheduled maintenance
  • Resource management
  • Cluster monitoring, issue detection and resolution
  • Cluster software component upgrade activities
  • Processing change requests for cluster configuration

Turnkey solutions

We work with IT integrator partners across all industries. This cooperation with Picodata helps you mitigate the risks of implementing new technology and focus on your core business objectives.​

Our team is ready to strengthen your capabilities at every stage of the project and will take over the launch and maintenance of solutions in any environment.

Special terms for partners

Training

At Picodata, we are the authors and experts in implementing solutions based on our own platform. Our specialists have developed training materials that will help your company build in-house expertise in IMDG solutions.
At this time, we offer the following training courses:

Picodata maintenance training
Picodata development training
Training schedule for 2025
Training schedule for 2026

Participation in the training courses is free of charge for current university lecturers.
For more details, please email us at education@picodata.io or contact us via our Telegram channel @picodataru.
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Picodata

Radix

Sirin

Services

Reducing TCO — total cost of ownership

High-performance cache for working with hot data

Visual network analysis system

High-load real-time systems

High-performance engine for cost calculation

Authorization and authentication

IoT and IIoT support

Unified customer profile

Reducing load on billing systems

Seamless replacement for Redis and Cassandra

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